Act immediately
Cancellation & Order Changes
Custom production can begin soon after an order is accepted. A request is not a completed change or cancellation until American Curtains confirms it in writing.
Send the order number, exact item and requested change through Contact Us as soon as possible.
01Order receivedReview the confirmation immediately.
02Production planningMaterials and instructions may be allocated.
03Cutting & sewingChanges may be impossible or costly.
04DispatchedCancellation is no longer available.
Make the request precise
- Order number and customer email.
- Exact item when an order contains more than one product.
- Current confirmed selection and requested replacement selection.
- Correct units and complete dimensions for any size request.
- Reason for cancellation or change.
Do not place a duplicate order unless Customer Service instructs you to do so.
What happens next
Not started
We will check whether the request can be accepted and confirm the revised order.
Materials allocated
Availability, price and timing may need to be recalculated.
Production started
A custom change or cancellation may not be possible.
Already shipped
The Delivery and Returns & Remakes policies apply.
Address corrections: contact us immediately. American Curtains will try to help, but an address cannot be guaranteed after processing or carrier handoff. Carrier rerouting, return-to-sender or reshipping costs may apply only when disclosed for the actual case.
Any cost, refund adjustment or revised completion estimate must come from the product terms or American Curtains' written response for your request. This policy does not impose a fixed cancellation percentage.