Customer Service & Policy Center

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One clear place for order help

Customer Service & Policy Center

Choose the stage that matches your question. Keep your order number and confirmed customization details available when contacting support.

Customer service hub connecting delivery, payment, returns, warranty and contact help

For urgent order changes or a delivered-item problem, contact American Curtains promptly with clear evidence.

Delivery parcel and routeDelivery & ShippingProduction, dispatch, tracking and delivery issuesSecure checkoutPayment & CheckoutMethods shown at checkout, authorization and refundsProduct issue reviewReturns, Refunds & RemakesEligibility, evidence and possible remediesOrder change timelineCancellation & ChangesAct quickly before custom production progressesProduct warranty documentLimited WarrantyCoverage, exclusions and claim stepsTerms reviewed before purchaseTerms of SaleCustom choices, orders and responsibilitiesPrivacy and legal noticePrivacy & LegalData use, security and website rightsContact customer serviceContact UsProduct, measurement and order supportGuest package trackingTrack a Guest OrderFind an order placed without an account

Send the right information

Before ordering
Product URL, hardware, complete dimensions, units and window photos.

Order change
Order number, exact item, current selection and requested change.

Delivery issue
Tracking, shipping label, packaging and product photos.

Product concern
Order record, labels, full view, close-ups and measurement evidence.

Other account tools: signed-in customers can open Order History. Guest customers can use Guest Tracking. You can also email service@americancurtains.us.
Never send your account password, PIN or complete payment-card number to Customer Service.