Limited Product Warranty

Where a product-specific warranty is displayed with an item or order, that warranty controls its coverage and period. This page explains how a potential manufacturing issue is evaluated.

Curtain product protected for verified materials or workmanship issues

Keep the order confirmation, labels and clear photographs. They connect the item to its original custom specification.

Stitching and construction inspected as possible manufacturing issues

Potentially covered

A verified defect in materials or workmanship that existed when supplied and falls within the product-specific warranty terms.

Sunlight, water, pets, heat and incorrect care shown as warranty exclusions

Common exclusions

Normal wear, sunlight fading, moisture, accidents, pets, misuse, unsuitable hardware, incorrect installation, alteration, customer measurement error or care contrary to instructions.

Also distinguish natural textile characteristics

Reasonable weave or slub variation

Dye-lot or screen-to-fabric variation

Normal seam and pattern placement

Transit wrinkles that respond to approved care

Warranty claim containing order number, product label and clear photos

Submit a useful claim

Stop using or altering the affected item if continued use may worsen it.
Send the order number, item name, delivery date and description.
Attach a full-view image, close-ups and label photographs.
For an installation-related issue, include hardware and mounting photographs.
Keep the product and packaging until review is complete.

Resolution: if a covered defect is confirmed, American Curtains will select an appropriate remedy consistent with the applicable warranty and law, which may include guidance, repair, replacement part, remake, replacement or refund adjustment.

This page does not create a universal warranty period. Check the product page, order documentation or written Customer Service confirmation for the period and terms that apply to your item. Mandatory legal rights remain unaffected.

Start a Warranty Review